I’ve worked in many organisations, large and small, public and private.
The factor which I’ve noticed is common to the most successful and fun organisations to work at is a willingness to genuinely welcome suggestions for change from staff/customers and implement the best of these suggestions swiftly.
Failure Is Part Of The Process
Accept that some changes may be costly and unsuccessful because the risk of apathy and trying nothing new are far worse.
Failure is an essential part of the learning process and the path to success. Accept that failure is OK, that some amount of failure is just the cost of doing business, and in fact, if you see it as I see it, failure is not a step backwards or time wasted, instead, it is a step forward and a lesson in what works and what doesn’t.
Ultimately, the more successful you are, the more comfortable you’re bound to get and the more you risk losing your drive. Your mistakes and your failures are what force you to strive to better yourself everyday, and nothing is more valuable than that. Make your life simpler by not worrying about what you’re doing wrong. Instead, appreciate the value of your failures.
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Say NO to the Status Quo
It’s really easy to get in a routine and do work without questioning if it can be done faster, better, cheaper etc. Shake yourself out of this lethargy and start considering ways to make changes for the better in your work processes.
Organisations and people who stick with the current ways of “doing things as we’ve always done them” are risking competing forces outflanking and crushing them.
Making Changes From The Bottom Up
In large bureaucratic organisations both public and private, suggestions for changes and improvements from staff are often seen as bad news by bosses and get buried so that managers never hear of them.
- However these same bosses like to make the impression that they welcome new ideas for change so it’s quite likely that somewhere in the organisation there will be a customer suggestion box or a suggestion form on the organisations website.
Submit your ideas and suggestions anonymously so bosses think they came from customers. If written make sure you use different handwriting to your normal style.
- If you want to make your suggestions officially by emailing a senior manager you’re probably more likely to succeed if you write it like this: “Good News 1, Good News 2, Good News 3 oh and by the way what do you think of this idea for improving our product/service”
Fast Iterative Change
Your organisation needs to change from the slow and ponderous ocean going freighter which it’s like at present to become like a powerful and fast gunboat which can react quickly and effectively to changed circumstances.
Netflix.com is one of the most successful web sites in the world: the sole customer interaction point of their home DVD-rental business. Over the past 9 years, the site has grown from nothing to serving almost 6 million customers who use the site to prune their rental queues, rate movies, and handle any billing and transaction issues.
The designers of Netflix.com have a smashing success on their hands, but we didn’t find them resting on their laurels. They want to get even better, and for them that means iterate, iterate, iterate.
Benefits of Fast Iterations
- Fail Fast – Failing fast means you invest less time in the things that don’t work.
- More Experimentation – The faster you fail, the more experimentation you can do. You can try out ideas that might not have a lot of support, but could be potential winners. This allows for an innovative environment
- Provide Continuing Interest – Fast iterations may have a psychological effect on users. Users will notice the changes, and if the good ones stick, they’ll appreciate your ongoing efforts to improve
- Reduced Risk – Quickly iterating helps reduce risk during design. If teams can make many small changes instead of a few larger ones, they mitigate risk because they know which changes have what effect
- Be prepared to let people question your sacred cows and “we’ve always done it that way” procedures
- Criticism can be painful but if can often lead to improvements
- Put aside your ego and accept suggestions for change
- Reactivate your drive to succeed by looking for ways you can improve the way you and your organisation work.