I recently used the Bigpond Movies 1 month trial, the following is a review of their service:
Claimed DVD library size: over 18,000 titles to choose from, and many different genres – sport, music, documentaries, TV series, and movies. From my surfing through the various categories in the library this claim seems justified.
Free Trial : The current free trial conditions are 1 month, 3 DVD’s at a time if you supply your credit card number. If you can get an invitation from an existing member than you can get a trial of 1 month, 4 DVD’s at a time. Note that trial time includes disc return so make sure you return all the DVD’s 3-4 days before the end of the trial and call their 1800 number to cancel the account otherwise you might be charged fees.
Returns policy: Select the “Returned” box in “With Me Now” to speed up the dispatch of your next DVD. If you tick this box before midnight, they’ll try and send you another DVD the next working day. This claim was correct about 90% of the time. DVD’s are sent and received by Australia Post in a sturdy cardboard envelope with a once-only use seal which is pretty wasteful.
Priority selection: There are 3 levels: High, Medium and Low. In my experience it worked fine as I received all my high priority DVD’s and then almost all my medium priority DVD’s before the trial finished
Damaged Disks: Out of the 21 DVD’s received in the month, 2 were so scratched so much they were unplayable and 1 froze and I had to manually skip forward to start playing the DVD again. If you report a DVD as damaged they credit a few $ to next months payment.
Pricing: Is cheaper if you sign up for a 12 month contract, and cheaper still if you’re a Bigpond internet service member. However remember that if you cancel a 12 month contract than early termination charges apply and the discount for being a Bigpond Internet customer isnt worth it because their service is poor and their pricing is far more expensive than other quality Internet providers like Internode.View the the full Bigpond Movies pricing list.
Overall I can’t comment on the payments system as I didn’t pay anything 😉 but the overall renting and returns system is quite good and even if you don’t intend to sign up as a paying customer the 1 month Bigpond Movies free trial is a perfect scheme to keep you and your family occupied for a whole month during the holiday season for no cost whatsoever