This is my personal list of companies I’ve dealt with which were not average but stood out in my memory for being particularly good or bad. This list isn’t comprehensive but shows the extremes at each end of the scale of good and bad experiences and was started in 2007. It was inspired by the Colbert Report’s “Tip of the Hat, Wag of the Finger” segment
All of us deal with many different companies every day. Most are average and do the bare minimum to keep you happy, others make life easier for us by dealing with our enquiries quickly and efficiently or make life difficult by buck passing or denying responsibility for problems.
Text-Link-Ads (http://www.text-link-ads.com) – Text-Link-Ads take 50% of each publishers payment as their fee, sets arbitrary prices for the links you sell through them and don’t allow you to raise prices for existing link buying customers as your site gains traffic and popularity.
I would definitely avoid them if you earn more than a few $1000 in advertising revenue from your blog/website because you can earns so much more negotiating directly with link buying customers and customise different offers for them which you can’t do with Text-Link-Ads.
Also when I closed my account with them in the middle of the month they did not pay me a pro-rata 50% of the link income for that month.
ExxonMobil (Esso Australia Pty Ltd) – When I tried to complain about a Mobil branded service station (in Ayers Rock Resort) selling batteries that had expired 1 year ago, they weren’t interested saying I should contact the service station owner. When I explained that I was calling from NSW and the batteries were bought while driving through a town in the Northern Territory they still wouldn’t budge and just kept repeating that I should contact the service station owner.
ExxonMobil’s attitude was not good enough. If a companies brand is on a store than they’re ultimately responsible for how it operates.
Perpetual Limited – I had investments in Perpetual managed funds for several years but they constantly made errors in handling automatic savings plans and one-off payments I made into the managed funds. Each time they made a mistake I had to call their customer service centre, complain about the mistake and eventually an apology would arrive in the post and the mistake would be fixed saying it wouldn’t happen again. Eventually I got sick of their mistakes and removed all my money from Perpetual managed funds.
Energizer Australia Pty Ltd – I called their 1800 freecall customer service number to complain about batteries that had gone flat within 3 days of buying them. Their staff member was quite apologetic and offered to post me free replacement batteries before I could even ask for a refund/replacement.
OO.com.au – aka Overstock Outlet not only sells a quality selection of random products but when I contacted them about replacing the power supply for a divx player I bought from them all they asked for was the invoice number and then promptly shipped me a new power supply with no hassles and no cost.
Protravelgear (Outside the Box Inc) – sells a great range of travel related goods. I bought a pair of noise cancelling headphones from them and accidentally snapped the hinge. Their excellent customer service staff send me a replacement hinge via express Fedex delivery at no cost 🙂