My Dealings with Companies: Good and Bad Ratings

This is my personal list of companies I’ve dealt with which were not average but stood out in my memory for being particularly good or bad. This list isn’t comprehensive but shows the extremes at each end of the scale of good and bad experiences and was started in 2007. It was inspired by the Colbert Report’s “Tip of the Hat, Wag of the Finger” segment

All of us deal with many different companies every day. Most are average and do the bare minimum to keep you happy, others make life easier for us by dealing with our enquiries quickly and efficiently or make life difficult by buck passing or denying responsibility for problems.

unhappy faceBad Companies

Text-Link-Ads (http://www.text-link-ads.com) – Text-Link-Ads take 50% of each publishers payment as their fee, sets arbitrary prices for the links you sell through them and don’t allow you to raise prices for existing link buying customers as your site gains traffic and popularity.

I would definitely avoid them if you earn more than a few $1000 in advertising revenue from your blog/website because you can earns so much more negotiating directly with link buying customers and customise different offers for them which you can’t do with Text-Link-Ads.

Also when I closed my account with them in the middle of the month they did not pay me a pro-rata 50% of the link income for that month.

ExxonMobil (Esso Australia Pty Ltd) – When I tried to complain about a Mobil branded service station (in Ayers Rock Resort) selling batteries that had expired 1 year ago, they weren’t interested saying I should contact the service station owner. When I explained that I was calling from NSW and the batteries were bought while driving through a town in the Northern Territory they still wouldn’t budge and just kept repeating that I should contact the service station owner.

ExxonMobil’s attitude was not good enough. If a companies brand is on a store than they’re ultimately responsible for how it operates.

Perpetual Limited – I had investments in Perpetual managed funds for several years but they constantly made errors in handling automatic savings plans and one-off payments I made into the managed funds. Each time they made a mistake I had to call their customer service centre, complain about the mistake and eventually an apology would arrive in the post and the mistake would be fixed saying it wouldn’t happen again. Eventually I got sick of their mistakes and removed all my money from Perpetual managed funds.

happy faceGood Companies

Energizer Australia Pty Ltd – I called their 1800 freecall customer service number to complain about batteries that had gone flat within 3 days of buying them. Their staff member was quite apologetic and offered to post me free replacement batteries before I could even ask for a refund/replacement.

OO.com.au – aka Overstock Outlet not only sells a quality selection of random products but when I contacted them about replacing the power supply for a divx player I bought from them all they asked for was the invoice number and then promptly shipped me a new power supply with no hassles and no cost.

Protravelgear (Outside the Box Inc) – sells a great range of travel related goods. I bought a pair of noise cancelling headphones from them and accidentally snapped the hinge. Their excellent customer service staff send me a replacement hinge via express Fedex delivery at no cost 🙂

10 thoughts on “My Dealings with Companies: Good and Bad Ratings”

  1. I feel a new web2.0 service coming on:)

    How about a site where customers can review the service they have received from a particular company. Then periodically a worst and best provider list could be produced, thus shaming the poorest companies into improving their service.

  2. If I don’t get my complaints taken care of by phone, I always write a letter. People seem to respond better when they know that I took the time to call and then to write a letter.

  3. To Matias (the comment above) who said, “How about a site where customers can review the service they have received from a particular company. Then periodically a worst and best provider list could be produced, thus shaming the poorest companies into improving their service.”

    There is a site like this that’s already pretty popular: http://www.ripoffreport.com

    And no, I don’t work for them 🙂

    In my experience, people are honest about the reviews… sometimes brutally honest!

  4. Thanks for sharing this. 🙂 And that review site too. I think it’s going to benefit a lot of consumers out there.

  5. Hi Matias and Jim,

    Yelp is another site that showcases the good and the bad of companies. It would be interesting to see if there is a positive correlation with customer service following many bad comments and reports of a particular company.

  6. I have had a very bad experience with “Sold Smart International”, an online company selling a wide range of items. We bought a steam mop and when we received it, it was faulty. We are still trying to get a replacement after 2 months of different responses from different people. They refused to give our money back.

  7. Dude you need to make this site so big and hit the airways with it so the whole of Australia can see that the Australian way is becoming the way of the criminal. Personally I have had dealings with property developers (one been a politician and the other a solicitor) that have cost my family hundreds of thousands plus my parents health. These people play the game and sure as hell not in a fair way. It is about time the average Australian battler fights back, and now we have the internet this can be done with a lot and damage to the unfair companies within our great Australia. And this can help the elite of business that are trying to do the right thing. From as little as a chocolate bar from the corner shop, to the top of the parliament house.

Leave a Reply

Your email address will not be published. Required fields are marked *