Comments on: Kogan Region Free Blu-Ray Player BD 2.0 Full HD 1080P (Review) http://www.bhatt.id.au/blog/kogan-region-free-blu-ray-player-bd-2-0-full-hd-1080p-review/ Technology Reviews, Movies and TV Shows, Personal Finance, Politics, Environment, Books... Tue, 07 Sep 2010 14:12:50 +1000 http://wordpress.org/?v=2.8.4 hourly 1 By: Kogan representative http://www.bhatt.id.au/blog/kogan-region-free-blu-ray-player-bd-2-0-full-hd-1080p-review/#comment-24737 Kogan representative Fri, 21 May 2010 04:44:51 +0000 http://www.bhatt.id.au/blog/?p=1715#comment-24737 Tomek requested a refund within the 7 day period during the troubleshooting process, and this was promptly granted. With regards to the lack of a manual – we’ve been publishing our manuals online for some time now, following feedback from our customers. It saves printing costs which are passed on to Australian consumers in the form of cheaper products, and also helps save the environment. We spoke about this back in 2008: http://www.kogan.com.au/blog/2008/sep/26/kogan-technologies-going-paperless/ Any customer who has purchased a Kogan product has done so online, so they should have access to the online manual. However, if for whatever reason they don’t, Kogan’s 24/7 support team is always available to help. Tomek requested a refund within the 7 day period during the troubleshooting process, and this was promptly granted.

With regards to the lack of a manual – we’ve been publishing our manuals online for some time now, following feedback from our customers. It saves printing costs which are passed on to Australian consumers in the form of cheaper products, and also helps save the environment. We spoke about this back in 2008: http://www.kogan.com.au/blog/2008/sep/26/kogan-technologies-going-paperless/

Any customer who has purchased a Kogan product has done so online, so they should have access to the online manual. However, if for whatever reason they don’t, Kogan’s 24/7 support team is always available to help.

]]> By: Tomek http://www.bhatt.id.au/blog/kogan-region-free-blu-ray-player-bd-2-0-full-hd-1080p-review/#comment-24663 Tomek Wed, 19 May 2010 01:55:15 +0000 http://www.bhatt.id.au/blog/?p=1715#comment-24663 I just received the player. Previous model work for me very well, but after 14 months laser fail and therefore I bought new model BD 2.0. Unfortunately it was not a good choice. I have serious problem with audio connection. It is probably compatibility problem with audio decoding, because other player connects same way with my Yamaha works great. The player is very noisy. Remount control compare to old version, become very poor. Kogan improve design but decrease functionality. Also setup menu become quite poor compare to old version or others BD players. I cannot find option to upgrade firmware by USB or Internet. It looks like not possibility upgrade firmware at all. Also Kogan does not provide User guide with the item, which is very unprofessional. They stay behind environmental issues, but what if customer does not have Internet. I had serious problem play some DVD and BD. Player sometimes stuck and block the disk inside. I try check another Kogan BD 2.0 but with quite same outcome (audio decoding problem). I try to use “7 Day Money Back Guarantee”, but Kogan’s support does not respond. It is second disappointment, about the player. Generally, price is really good, but player does not work, so even god coin is too expensive. I just received the player. Previous model work for me very well, but after 14 months laser fail and therefore I bought new model BD 2.0. Unfortunately it was not a good choice. I have serious problem with audio connection. It is probably compatibility problem with audio decoding, because other player connects same way with my Yamaha works great. The player is very noisy. Remount control compare to old version, become very poor. Kogan improve design but decrease functionality.
Also setup menu become quite poor compare to old version or others BD players. I cannot find option to upgrade firmware by USB or Internet. It looks like not possibility upgrade firmware at all. Also Kogan does not provide User guide with the item, which is very unprofessional. They stay behind environmental issues, but what if customer does not have Internet.
I had serious problem play some DVD and BD. Player sometimes stuck and block the disk inside.
I try check another Kogan BD 2.0 but with quite same outcome (audio decoding problem).
I try to use “7 Day Money Back Guarantee”, but Kogan’s support does not respond. It is second disappointment, about the player.
Generally, price is really good, but player does not work, so even god coin is too expensive.

]]> By: Are Blu-ray Players and Blu-ray Movies Worth Buying? — Rambling Thoughts Blog http://www.bhatt.id.au/blog/kogan-region-free-blu-ray-player-bd-2-0-full-hd-1080p-review/#comment-21962 Are Blu-ray Players and Blu-ray Movies Worth Buying? — Rambling Thoughts Blog Thu, 25 Feb 2010 11:45:22 +0000 http://www.bhatt.id.au/blog/?p=1715#comment-21962 [...] at time of writing (early 2010), Bluray players cost anywhere from just over $200 eg: the budget Kogan Blu-Ray Player I recently tested to top of the line award winning Pioneer Bluray players which cost $600 to several thousand [...] [...] at time of writing (early 2010), Bluray players cost anywhere from just over $200 eg: the budget Kogan Blu-Ray Player I recently tested to top of the line award winning Pioneer Bluray players which cost $600 to several thousand [...]

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