Comments on: Killer Customers: Get Rid of Them and Boost Business Profits (Book Review) http://www.bhatt.id.au/blog/killer-customers-get-rid-of-them-and-boost-business-profits-book-review/ Technology Reviews, Movies and TV Shows, Personal Finance, Politics, Environment, Books... Tue, 07 Feb 2012 06:08:55 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: John http://www.bhatt.id.au/blog/killer-customers-get-rid-of-them-and-boost-business-profits-book-review/#comment-3047 John Wed, 17 Sep 2008 03:17:15 +0000 http://www.bhatt.id.au/blog/killer-customers-get-rid-of-them-and-boost-business-profits-book-review/#comment-3047 In order to have a profitable business it is important to calculate if the "Angel Customers" generate enough profit to cover the expenses the "Demon Customers” generate. In order to have a profitable business it is important to calculate if the “Angel Customers” generate enough profit to cover the expenses the “Demon Customers” generate.

]]> By: swetha_v6 http://www.bhatt.id.au/blog/killer-customers-get-rid-of-them-and-boost-business-profits-book-review/#comment-3046 swetha_v6 Tue, 16 Sep 2008 05:44:43 +0000 http://www.bhatt.id.au/blog/killer-customers-get-rid-of-them-and-boost-business-profits-book-review/#comment-3046 I must say that these advices are valuable and something that I will look up to. There is a personal reason, my father has a business to and it was going pretty well. He got complacent and too dreamy and did not stick to the basics like the ones you said and then the day came where it all fell apart. I had to stop my education and take up work and now I have a start up and trying hard not to make the same mistakes. I must say that these advices are valuable and something that I will look up to.

There is a personal reason, my father has a business to and it was going pretty well. He got complacent and too dreamy and did not stick to the basics like the ones you said and then the day came where it all fell apart.

I had to stop my education and take up work and now I have a start up and trying hard not to make the same mistakes.

]]> By: Wardy http://www.bhatt.id.au/blog/killer-customers-get-rid-of-them-and-boost-business-profits-book-review/#comment-3045 Wardy Mon, 08 Sep 2008 00:42:57 +0000 http://www.bhatt.id.au/blog/killer-customers-get-rid-of-them-and-boost-business-profits-book-review/#comment-3045 Yes, I can see how that can be a polite way to part ways with a troublesome customer. I feel, though, that having "annoying" customers and loss making customers are a bit different. If the annoying customers are still bringing in revenue, I don't see how cutting them off would be good for the company's overall bottomline. (Perhaps it would make a better working environment.) At times we just need to put up/co-exist with irksome people (i.e., co-workers, family members, neighbors, etc.), especially if they're returning, full-paying customers, right? Yes, I can see how that can be a polite way to part ways with a troublesome customer. I feel, though, that having “annoying” customers and loss making customers are a bit different. If the annoying customers are still bringing in revenue, I don’t see how cutting them off would be good for the company’s overall bottomline. (Perhaps it would make a better working environment.) At times we just need to put up/co-exist with irksome people (i.e., co-workers, family members, neighbors, etc.), especially if they’re returning, full-paying customers, right?

]]> By: Wardy http://www.bhatt.id.au/blog/killer-customers-get-rid-of-them-and-boost-business-profits-book-review/#comment-3043 Wardy Sat, 06 Sep 2008 23:51:29 +0000 http://www.bhatt.id.au/blog/killer-customers-get-rid-of-them-and-boost-business-profits-book-review/#comment-3043 I suppose all of the questions I have will be answered in the book, but how would you go about cutting the "bottom 20%" of your customers tactfully? If done in the wrong way (and I don't know the right way), couldn't that create backlash and hurt your company in other ways (i.e., bad publicity, foul word of mouth, etc.)? Is the book attempting to cover every business industry? <blockquote>EDITOR: There are lots of possible polite ways to cut loose a loss making/annoying customer eg: finish the current project and then decline to sign on for more work, say you're too busy and suggest they look for another service provider etc etc</blockquote> I suppose all of the questions I have will be answered in the book, but how would you go about cutting the “bottom 20%” of your customers tactfully? If done in the wrong way (and I don’t know the right way), couldn’t that create backlash and hurt your company in other ways (i.e., bad publicity, foul word of mouth, etc.)? Is the book attempting to cover every business industry?

EDITOR: There are lots of possible polite ways to cut loose a loss making/annoying customer eg: finish the current project and then decline to sign on for more work, say you’re too busy and suggest they look for another service provider etc etc

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